How will my returns be refunded?
As soon as our teams have checked the items, your Adviser will refund your order using the same payment method you used to place your order.
Depending on the method of payment, the refund will be made within 2 working days of receipt and confirmation that the returned goods have been processed. In the event of a partial return of an order against an invoice, the price of the item returned will be deducted from the invoice, the balance of which will remain due.
In the case of payment by BG Club voucher and in the event of a store return, you will be reimbursed in the form of a BG Club gift card. If the return is made by post, the BG Club voucher will be credited back to your BG Club loyalty account.
To benefit from a faster refund, we invite you to register your return in your customer area by going to My orders and returns > Returns, then click on Create a return.